Effective Date: 1 January 2025
Last updated: 10 May 2026

1. Introduction

Welcome to TechSavi IT.

This Privacy Policy explains how TechSavi IT Limited, trading as TechSavi IT (“we”, “our” or “us”), collects, uses, stores and protects your personal information when you visit our website, www.techsavi.co.uk (“Website”), create an account, place an order, request a quotation, contact us, use our services, or otherwise engage with us.

This Privacy Policy applies to customers, prospective customers, website visitors, business contacts, suppliers and users of our services.

We process personal data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation, the Data Protection Act 2018, and, where relevant, the Privacy and Electronic Communications Regulations.

For the purposes of UK data protection law, the controller of your personal data is:

TechSavi IT Limited
Website: www.techsavi.co.uk
Email: [email protected]
Address: 124 City Road, London, EC1V 2NX
Company number: 14619145
VAT number: 445455091

By using our Website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal information.

a. Personal Information

This includes information you provide directly to us, such as:

• name;
• email address;
• phone number;
• job title;
• company name;
• billing address;
• delivery address;
• account login details;
• order details;
• quotation requests;
• support requests;
• communication preferences;
• any other details you provide when filling out forms on our Website, creating an account, placing an order, contacting us, or using our services.

b. Business and Transaction Information

Where you buy from us, request a quote or use our services, we may collect:

• order history;
• invoice details;
• payment confirmation details;
• delivery information;
• returns and warranty information;
• licence, subscription or cloud service details;
• support ticket history;
• customer account information;
• business contact records.

Payments on our Website are processed through Stripe. We do not store full payment card details. Stripe processes payment information in accordance with its own terms and privacy notice.

Our online shop is operated through WooCommerce, which may process order, checkout, basket, account and transaction-related information as part of the Website’s ecommerce functionality.

c. Usage Information

This includes data collected automatically when you interact with our Website, such as:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• time spent on the Website;
• referring URLs;
• search queries;
• website interaction data;
• approximate location based on IP address;
• cookie and tracking identifiers.

d. Technical and Service Information

Where we provide IT services, cloud services, software licences, subscriptions, support or managed services, we may process technical information such as:

• licence and subscription information;
• service usage information;
• authorised user details;
• support logs;
• device or system information;
• configuration information;
• diagnostic information;
• vendor portal or cloud account details, where required to provide the service.

e. Cookies and Tracking Technologies

We use cookies and similar technologies to support Website functionality, security, analytics and user experience.

These may include:

Strictly Necessary Cookies
These enable security, human/bot verification, traffic management, Website functionality, WordPress functionality and cookie preference management.

Functionality Cookies
These help maintain session consistency and improve user experience.

Analytics Cookies
These help us understand how visitors use our Website and improve performance.

For more details, please see our Cookie Policy.

3. How We Collect Your Information

We may collect personal information when:

• you visit our Website;
• you create an account;
• you place an order;
• you request a quotation;
• you contact us by email, phone, form, chat or post;
• you subscribe to marketing communications;
• you request technical support;
• you return a product;
• you use cloud, software, subscription or support services supplied or arranged by us;
• your employer or organisation provides your details as a billing, delivery, technical or authorised user contact;
• third-party providers, distributors, software vendors, payment providers or delivery providers provide information to us in connection with an order or service.

4. How We Use Your Information

We use your personal information for the following purposes:

• to operate and improve our Website;
• to provide and improve our products and services;
• to respond to enquiries and requests;
• to create and manage customer accounts;
• to process quotations, orders, payments, invoices and refunds;
• to deliver goods;
• to supply software licences, activation keys, subscriptions, cloud services and digital content;
• to provide customer support, warranty support and technical assistance;
• to manage returns and complaints;
• to send service messages, order updates and account notifications;
• to send marketing and promotional communications, with your consent where required;
• to personalise your experience on our Website using cookies and tracking technologies;
• to analyse Website performance and usage;
• to detect and prevent fraud, misuse, security incidents and unauthorised access;
• to carry out export-control, sanctions, vendor-compliance or fraud-prevention checks where required;
• to comply with legal, tax, accounting and regulatory obligations;
• to establish, exercise or defend legal claims.

5. Legal Bases for Processing

We process your personal data on the following legal bases under UK GDPR.

a. Contractual Necessity

We process personal data where it is necessary to enter into or perform a contract with you. This includes processing orders, supplying products, providing services, managing accounts, handling payments, arranging delivery, providing support and dealing with returns.

b. Legitimate Interests

We process personal data where we have a legitimate business reason to do so, provided your rights and freedoms do not override those interests.

This may include:

• improving our Website and services;
• responding to business enquiries;
• managing customer relationships;
• operating our online shop;
• preventing fraud and misuse;
• securing our systems;
• managing business records;
• conducting B2B marketing;
• recovering debts;
• resolving disputes.

c. Consent

We rely on consent where required, including for:

• certain marketing communications;
• non-essential cookies;
• analytics cookies;
• behavioural cookies;
• immediate supply of digital content during a Consumer cancellation period, where applicable.

You may withdraw consent at any time where processing is based on consent.

d. Legal Obligation

We process personal data where required to comply with applicable laws, including tax, accounting, consumer protection, product safety, export-control, sanctions, data protection and regulatory obligations.

6. Marketing Communications

We may send you marketing communications where permitted by law, including where:

• you have requested information from us;
• you have purchased goods or services from us;
• you represent a business customer or prospective business customer;
• you have opted in to receive marketing communications;
• we have another lawful basis to contact you.

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us at:

[email protected]

We do not sell, rent or trade your personal information for marketing purposes.

7. How We Share Your Information

We do not sell, rent or trade your personal information.

However, we may share your information with trusted third parties where necessary, including:

a. Website, Hosting and Ecommerce Providers

We use third-party providers to operate, host and maintain our Website and online shop, including:

• Elementor.com for Website hosting and related Website infrastructure;
• WooCommerce for online shop, checkout, order and ecommerce functionality;
• Stripe for payment processing.

These providers may process personal data where necessary to provide Website, ecommerce, checkout, payment, hosting, security or related technical services.

b. Security, Analytics and Website Service Providers

We may share information with providers who help us operate our Website, protect it from abuse, analyse performance and improve user experience.

Examples include:

• Cloudflare for security, traffic management and human/bot verification;
• Google Analytics for Website usage analysis;
• Sourcebuster for analytics and source attribution tracking;
• WordPress-related plugins and Website functionality providers.

c. Suppliers, Distributors, Vendors and Manufacturers

We may share relevant information with software publishers, hardware manufacturers, distributors, cloud providers and service providers where necessary to:

• fulfil an order;
• issue a licence or activation key;
• provision a subscription or cloud service;
• register a warranty;
• provide technical support;
• process a return or repair;
• comply with vendor terms.

d. Delivery and Logistics Providers

We may share delivery details with couriers, logistics providers and fulfilment partners to deliver physical goods.

e. Professional Advisers

We may share information with accountants, auditors, insurers, legal advisers and other professional advisers.

f. Legal Authorities and Regulators

We may share information where required to comply with applicable laws, regulations, legal processes, court orders, tax requirements, law-enforcement requests or regulatory obligations.

g. Business Transfers

If we are involved in a merger, acquisition, sale of assets, restructuring or business transfer, your information may be transferred to the relevant buyer, investor, adviser or new entity.

8. International Transfers

Some of our suppliers, software vendors, cloud providers, analytics providers, payment providers or service providers may process personal data outside the United Kingdom.

Where personal data is transferred outside the UK, we will take steps to ensure that appropriate safeguards are in place where required by law. These may include:

• adequacy regulations;
• the UK International Data Transfer Agreement;
• the UK Addendum to the EU Standard Contractual Clauses;
• another lawful transfer mechanism.

9. Cookies and Preferences

You can manage or disable cookies through your browser settings.

You can also update your cookie preferences using the cookie banner or cookie settings tool displayed on our Website.

Please note that disabling Strictly Necessary Cookies may affect Website functionality, including security, account login, basket, checkout and payment processing.

For more details, please see our Cookie Policy.

The cookies currently used on our Website include:

Analytics cookies are used subject to your cookie preferences and consent where required.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

• secure hosting;
• access controls;
• password protection;
• encryption where appropriate;
• firewalls and traffic protection;
• bot management and security tools;
• malware protection;
• system monitoring;
• supplier due diligence;
• internal access controls.

While we take reasonable steps to protect your data, no website, online service, email system or IT environment can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy and in accordance with applicable UK laws and regulations.

This may include retention for:

• order processing;
• customer account management;
• delivery and returns;
• warranty and support;
• tax and accounting obligations;
• regulatory compliance;
• fraud prevention;
• security;
• dispute resolution;
• legal claims.

We will not keep personal data for longer than necessary.

Where a specific legal or regulatory retention period applies, we will follow that period. Where no specific legal period applies, we will determine the appropriate retention period based on:

• the nature of the personal data;
• the purpose for which it was collected;
• the relationship with the customer or supplier;
• contractual requirements;
• warranty and support obligations;
• tax and accounting requirements;
• applicable limitation periods for legal claims;
• regulatory requirements;
• whether retention is necessary to protect our legitimate interests.

When personal data is no longer required, we will delete, anonymise or securely archive it in accordance with applicable requirements.

12. Your Rights

Depending on the circumstances, you may have the following rights under UK data protection law:

• the right to access your personal information;
• the right to correct inaccurate or incomplete information;
• the right to request deletion of your personal information;
• the right to object to processing;
• the right to restrict processing;
• the right to data portability;
• the right to withdraw consent where processing is based on consent;
• the right to object to direct marketing at any time;
• the right to complain to the Information Commissioner’s Office.

To exercise your rights, please contact us at:

[email protected]

We may need to verify your identity before responding to your request.

13. Complaints

If you have a concern about how we handle your personal data, please contact us first at:

[email protected]

We will acknowledge your complaint within 30 days and will aim to resolve it as soon as reasonably possible.

You also have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority for data protection matters.

Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113

14. Third-Party Links

Our Website may contain links to third-party websites, platforms, vendors, payment providers, software publishers, manufacturers or cloud providers.

We are not responsible for the privacy practices, security or content of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services you visit.

15. Children’s Privacy

Our Website and services are not directed at children.

We do not knowingly collect personal information from children under the age of 13, or under the applicable age of digital consent where different.

If you believe that a child has provided us with personal information, please contact us at:

[email protected]

16. Automated Decision-Making

We do not use your personal data for solely automated decision-making that produces legal or similarly significant effects.

We may use automated tools to help detect fraud, spam, security risks, bot activity or suspicious transactions, but these are used to protect our Website, customers and business operations.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated “Last updated” date.

Please review this Privacy Policy periodically to stay informed about how we use your personal information.

18. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how we handle personal data, please contact us:

TechSavi IT Limited
Email: [email protected]
Website: www.techsavi.co.uk
Address: 124 City Road, London, EC1V 2NX
Company number: 14619145
VAT number: 445455091