Last Updated: 10 May 2026

This Acceptable Use Policy applies to all cloud services, hosted services, managed services, support services, subscriptions, software-as-a-service products, infrastructure services, remote access services and related services supplied, resold, arranged or supported by TechSavi IT Limited, trading as TechSavi IT (“we”, “our” or “us”).

This policy applies to Customers, authorised users, employees, contractors, agents and anyone who accesses or uses the services through the Customer’s account, licence, subscription, system or credentials.

This policy forms part of our Terms and Conditions and should be read together with our Privacy Policy, Cookie Policy and any applicable vendor, publisher, manufacturer, cloud provider or service provider terms.

TechSavi IT Limited
Website: www.techsavi.co.uk
Email: info@techsavi.co.uk
Address: 124 City Road, London, EC1V 2NX
Company number: 14619145
VAT number: 445455091

1. General Obligations

The Customer must use the services lawfully, responsibly and in accordance with:

• our Terms and Conditions;
• this Acceptable Use Policy;
• our Privacy Policy;
• any applicable service description, quotation, statement of work or order form;
• any applicable vendor, publisher, cloud provider or service provider terms;
• licence limits and usage restrictions;
• security requirements notified by us or the relevant provider;
• all applicable laws and regulations.

The Customer is responsible for all activity carried out through its accounts, users, systems, credentials, licences, subscriptions or services.

2. Authorised Users and Access

The Customer must ensure that only authorised users access the services.

The Customer is responsible for:

• maintaining accurate authorised-user lists;
• removing users who no longer need access;
• ensuring users comply with this policy;
• keeping usernames, passwords, licence keys, API keys and access credentials secure;
• using multi-factor authentication where available or required;
• ensuring that access is not shared unlawfully or outside licence terms.

The Customer must notify us promptly if it becomes aware of unauthorised access, compromised credentials, suspicious activity or a security incident.

3. Prohibited Use

The Customer must not use the services to:

• breach any applicable law or regulation;
• infringe intellectual property rights, privacy rights, confidentiality obligations or contractual rights;
• upload, store, process, transmit or distribute unlawful, harmful, abusive, defamatory, obscene, discriminatory, threatening or otherwise illegal content;
• send spam, unsolicited bulk messages, phishing messages or fraudulent communications;
• distribute malware, ransomware, viruses, worms, spyware, trojans or other malicious code;
• attempt unauthorised access to any system, network, account, application, service or data;
• perform penetration testing, vulnerability scanning, scraping, crawling, load testing or security testing without prior written authorisation;
• interfere with, disrupt, degrade or overload any service, system, network or infrastructure;
• bypass usage limits, licence restrictions, access controls, authentication systems or security controls;
• mine cryptocurrency or run resource-intensive workloads not expressly authorised;
• host or distribute pirated software, counterfeit goods, illegal streams or unauthorised copies of copyrighted material;
• engage in fraud, deception, identity theft or impersonation;
• collect, scrape, harvest or process personal data unlawfully;
• use the services for unlawful surveillance, tracking or monitoring;
• use the services in any way that may damage the reputation, security, availability or integrity of TechSavi IT, its customers, vendors, suppliers or service providers;
• use the services for any prohibited end use under export-control, sanctions or trade-compliance laws.

4. Security Responsibilities

The Customer must:

• use reasonable technical and organisational security measures;
• keep credentials secure and confidential;
• use strong passwords;
• enable multi-factor authentication where available or required;
• maintain secure devices, systems and networks;
• apply patches, updates and security configurations where the Customer is responsible for doing so;
• protect systems against malware and unauthorised access;
• promptly remove access for users who leave or change roles;
• monitor account activity where appropriate;
• notify us promptly of any suspected unauthorised access, data breach, malware infection or security incident;
• comply with any vendor or provider security requirements.

5. Customer Data and Content

The Customer is responsible for all data, files, content, materials and information uploaded to, stored in, transmitted through or processed using the services.

The Customer must ensure that it has all necessary rights, licences, permissions and lawful bases to use, store, transmit and process such data and content.

Unless expressly agreed in writing, TechSavi IT is not responsible for reviewing, monitoring, validating or moderating Customer data or content.

6. Personal Data

Where the services involve personal data, the Customer must comply with applicable data protection law, including UK GDPR and the Data Protection Act 2018 where applicable.

The Customer must not upload, store or process personal data through the services unless:

• it has a lawful basis to do so;
• relevant privacy information has been provided to data subjects;
• appropriate security measures are in place;
• any required data processing terms have been agreed;
• the relevant service is suitable for the type of personal data being processed.

The Customer must not upload or process special category personal data, criminal offence data, payment card data or highly sensitive data unless expressly agreed in writing and supported by the relevant service terms.

TechSavi IT’s processing of personal data is described in our Privacy Policy.

7. Email, Messaging and Communications Services

Where the services include email, messaging, collaboration or communication tools, the Customer must not:

• send spam or unsolicited bulk messages;
• send phishing, spoofing or fraudulent messages;
• use misleading headers, sender details or subject lines;
• harvest email addresses or contact details unlawfully;
• breach direct marketing, privacy or electronic communications laws;
• send messages containing malware or harmful links;
• exceed reasonable sending limits, vendor limits or fair-use limits;
• use the service to harass, threaten, abuse or impersonate others.

8. Fair Use and Resource Use

The Customer must use the services fairly and reasonably.

The Customer must not use excessive bandwidth, storage, processing power, API calls, support time, email volume or other resources in a way that may affect service performance, security, cost or availability for TechSavi IT, vendors, suppliers or other users.

Where usage is excessive or outside the agreed scope, we may:

• ask the Customer to reduce usage;
• charge additional fees;
• move the Customer to a more suitable service plan;
• restrict or suspend the affected service;
• terminate the relevant service where permitted by the contract.

9. Backups

Unless expressly stated in the relevant order, quotation, service description or statement of work, backup services are not included.

The Customer is responsible for maintaining appropriate backups of its own data.

Where backup services are included, they are subject to the relevant backup scope, retention period, recovery process, exclusions and service limitations stated in the applicable service description or vendor terms.

10. Vendor and Third-Party Terms

Many cloud services, software subscriptions and digital services are supplied by third-party vendors, publishers, distributors, manufacturers or cloud providers.

The Customer must comply with all applicable vendor terms, including:

• licence terms;
• subscription terms;
• acceptable-use policies;
• service descriptions;
• support policies;
• security requirements;
• usage restrictions;
• data protection terms;
• renewal and cancellation terms.

Where vendor terms are stricter than this policy, the stricter terms apply.

We may suspend or terminate access where required by a vendor, supplier, law, regulator or applicable service provider.

11. Monitoring and Investigation

TechSavi IT does not routinely monitor Customer content unless required for service delivery, security, support, compliance, legal reasons or vendor requirements.

We may investigate suspected breaches of this policy, including reviewing:

• usage records;
• service logs;
• support data;
• account information;
• security alerts;
• vendor notifications;
• system activity relevant to the suspected breach.

We may cooperate with vendors, regulators, law-enforcement agencies or affected third parties where required or permitted by law.

12. Suspension or Restriction of Services

We may suspend, restrict or disable access to services immediately where:

• the Customer breaches this policy;
• continued use may create a security risk;
• continued use may breach law, vendor terms, sanctions or export controls;
• the service is being used for unlawful, harmful or abusive activity;
• payment is overdue;
• suspension is required by a vendor, supplier, regulator, court or law-enforcement authority;
• urgent action is needed to protect systems, data, customers or third parties;
• credentials are compromised or suspected to be compromised.

Where reasonable and lawful, we will notify the Customer of the suspension and explain the reason.

The Customer remains responsible for fees incurred before suspension and for any ongoing fees where the suspension results from the Customer’s breach.

13. Removal of Content

We may remove, disable or restrict access to Customer content where we reasonably believe that it:

• breaches this policy;
• breaches applicable law;
• breaches vendor terms;
• infringes third-party rights;
• creates a security risk;
• may expose TechSavi IT, vendors, suppliers or customers to liability.

14. Export Controls and Sanctions

The Customer must not use the services in breach of any applicable export-control, sanctions, embargo or trade-compliance laws.

The Customer must not make the services available to any person, organisation, territory or end use prohibited by applicable law or vendor terms.

We may refuse, suspend or terminate services where we reasonably believe that providing the services may breach export controls, sanctions, vendor restrictions or applicable laws.

15. Indemnity

The Customer shall indemnify TechSavi IT against losses, liabilities, claims, damages, costs and expenses arising from:

• the Customer’s breach of this policy;
• unlawful use of the services;
• infringement of third-party rights;
• Customer data or content;
• misuse of accounts, credentials or systems;
• breach of export-control, sanctions or data protection obligations;
• breach of vendor or third-party service terms.

This section applies to Business Customers to the fullest extent permitted by law.

16. Changes to This Policy

We may update this Acceptable Use Policy from time to time.

The latest version will be posted on our Website with an updated “Last updated” date.

Continued use of the services after an update means the Customer accepts the updated policy, unless mandatory law requires otherwise.

17. Contact Us

If you have any questions about this Acceptable Use Policy, please contact us:

TechSavi IT Limited
Email: info@techsavi.co.uk
Website: www.techsavi.co.uk
Address: 124 City Road, London, EC1V 2NX
Company number: 14619145
VAT number: 445455091